Contact Us


Southern Fidelity Property & Casualty has merged with Capitol Preferred Insurance Company.
Capitol Preferred Insurance Company

PO Box 31156
Tampa, FL 33631-3156

Overnight Address

Attn: Payment Processing
4700 140th Ave, North Suite 106
Clearwater, FL 33762

For questions regarding coverage, billing and payments: our hours of operation are Monday to Friday from 9am - 5pm Eastern Time.

Customer Service: 800-734-4749
Customer Service Email: CSR@capitol-preferred.com
Fax: 850-521-0077
Agents' Toll Free Hotline: 866-471-8855

To speak with an adjuster about your existing claim, our hours of operation are Monday to Friday from 9am - 5pm Eastern Time.

File a new claim 24 hours a day, 7 days a week

Claims: 888-388-2742
Report a Claim Online
Fax: 850-521-0077

Once a claim is filed, use this email to submit additional information pertaining to your claim. Please reference your claim number in the subject line.
Claims Email: IAReports@capitol-preferred.com

Claims Mailing Address

Attn: Claims Processing
PO Box 15339
Tallahassee, FL 32317